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Clinical Articles / BY: Courtney Young, MBA, MD, FRCPC December 2017
... attention was focused on how QI could favorably affect the issue of medical errors. The Institute of Medicine (IOM) was ... in the US. The IOM then published a follow-up report in 2001, Crossing the Quality Chasm: A New Health System for the ... often navigate multiple care interfaces and consequently may experience fragmented care and poor outcomes.[ 5 ] This ...